SUPPORT ANALYST Required for Diamond Municipal Solutions

Diamond Municipal Solutions is a Microsoft Business Solutions partner, and a leader in municipal and Utility Billing accounting application software with tight integration to the Great Plains line of products.  We provide competitive salaries; a comprehensive benefits package, and a casual work environment where employee initiative, innovation and participation in decision-making are encouraged.

BRIEF DESCRIPTION OF POSITION: 

The successful candidate will provide telephone and electronic support to our clients on our products and our Microsoft Business Solution – specifically Great Plains Software and related applications.  This position can be based in our Edmonton Alberta, Paris Ontario or Fargo North Dakota office and will not require travel. 

EDUCATION/EXPERIENCE REQUIRED:

We will be looking for candidates that possess accounting knowledge (designation preferred), computer software troubleshooting background, excellent communication skills, problem solving skills, and are willing to learn new software applications.

This candidate will also be a team player, act in a professional manner, be tactful, positive and have a motivated attitude, excellent time-management skills, and be goal oriented.

Experience with Microsoft Business Solution /Great Plains, municipal accounting, and training and/or help desk would be an asset. 

Salary: Dependent on experience and education.

Mail/fax or e-mail resume and salary expectations with “Support Analyst – Paris” in the subject line to:

Diamond Municipal Solutions

Attention:  Gerry Grant

Suite 1890, 10303 Jasper Avenue

Edmonton, AB   T5J  3N6

Fax:  780-428-4496

E-mail: resumes@diamondmunicipal.com

No Phone calls please