Services
Commitment to Surpassing Your Expectations!
When you choose Diamond Municipal Solutions backed directly by Microsoft
Business Solutions, you benefit from today’s leading-edge technology. You
will also have peace of mind of knowing that your solution is back by
industry experts in the municipal marketplace.
With a focus on customer care and support as the foundation of
our company, Diamond Municipal Solutions delivers superior customer service.
Our organization is built on service leadership through collaboration - both
with customers and with our organization. We employ state-of-the-art
collaboration and information tools so that your feedback shapes our product
innovations. This combination of customer focus and computer tools, delivers
detailed call tracking and information databases that define our superior
support.
Our dedicated call centre staff are trained in municipal issues and are
prepared to deal with your product support questions. Additionally, our web
site delivers the same databases used by our support team. You'll find
hundreds of technical tips, usability recommendations and answers to
commonly asked questions. You'll also find product downloads, hot topic
issues, the latest product documentations and a customer report library -
another way Diamond Software reduces your total cost of ownership and
delivers the difference.
Benefit from our focus
Diamond Municipal Solutions is focused on providing municipal accounting and
utility billing products that are fully integrated to Microsoft Business
Solutions Great Plains. This means you get the best municipal accounting
products and services in the industry. Period.
Benefit from our experience
Diamond Municipal Solution's have been built from the ground up in a 32-bit
Windows-based environment. Our software is in it's seventh generation and
contains many features and improvements that are a direct result of user
feedback. You benefit from the excellence reliability and stability of our
software.
Benefit from our commitment
Diamond Municipal Solutions invests heavily in research and development.
Fully 40% of our resources are dedicated to improving existing products and
creating new ones to meet municipal business needs. You are free to focus on
your core business because we are focused on ours.
Benefit from our industry knowledge
Diamond Municipal Solutions staff are engaged in ongoing training, including
seminars and courses in local government and professional development. You
benefit from the municipal-specific knowledge of our staff at both the
implementation and service/support stages.